RPA is widely implemented to soothe the pain points caused by manual processes. As business owners, you should be familiar with it and the best use cases for it this 2022.
With the current setup of most companies right now, there is so much effort to reduce human workload and operational costs. Many technologies emerge at present to solve the challenges brought by the new normal.
Meanwhile, as the world discovers its new setup, technologies continue to disrupt every business’ operations.
The thing is, at present, more businesses are optimizing their digital transformation tactics. One highlight of the optimization is the adoption of RPA, which aims to automate a lot of manual work processes.
If you are a business that majorly practices repetitive and manual tasks, you need to be familiar with RPA and know how it can amazingly help your day-to-day challenges.
Define Robotic Process Automation (RPA)
The term RPA might not be popular among many. But, in so many ways, there is a huge possibility that you have already encountered it.
To put it simply, RPA is a system that automates repetitive business processes. These processes are usually tasks that are performed by employees daily.
RPA enhances every process by interacting with various websites, applications, databases, and people. Just as human workers do, it needs to function across different software or hardware systems.
With so many applications emerging at workplaces today, RPA can be so useful because it serves as the communicator and connector of each application.
The question is, where can you best implement RPA?
Seven Best Use Cases for RPA in 2022
RPA has been turning the world of technology for years already. You can automate numerous processes in your work, but here are the seven best use cases where you can implement RPA in 2022:
1. Customer Service
Customer Service is probably one of the widespread use cases for RPA. Likewise, many customer service businesses utilize RPA to make their services more efficient and effective.
The instant response that every customer desires is now possible through chatbots, voice assistance, and automated call centers.
Automated customer service helps sort out queries and answer them with high-level information. Sorting means sending of queries to the correct department quickly. In this way, you eliminate the manual transferring of queries.
Thus, customer experience is improved.
2. Logistics (Shipment Tracking)
With automated shipment tracking and scheduling, both employees and customers can enjoy updated information. With RPA, logistics tasks such as database entry and payment processing are no longer manually done.
RPA extracts shipment requests from incoming calls and logs jobs in your system. In the same way, it provides pick-up times. It integrates multiple systems to streamline long processes.
Communications are also easier. Customers can receive notifications automatically through e-mail or even SMS. In the same way, customers can inquire about their shipment and be answered by automated call center agents.
3. Sales Orders
One of the time-consuming manual tasks in a business is the ordering process. The long process often results in data errors and even duplications. This is why enterprises should seek to remove manual sales order processing.
RPA automates manual sales tasks such as sales order entry and invoicing. This removes the possibility of duplicated data and data entry errors and improves customer experience as well. Employees now have more time to concentrate on other tasks to generate revenue.
4. Payroll Processing
This manual task is undoubtedly existing in every company. Processing of payroll is a monthly time consuming, and repetitive task for your Human Resources (HR) people. Also, this requires so much effort due to the high volume of data.
Again, problems such as errors in data entry and delays in payment will cause employee dissatisfaction. With RPA, the whole process of validation and data entries is automated. The system automatically validates timesheets and deductions.
RPA automates paycheck creations with employee benefits and other reimbursements.
5. Customer Relationship Management (CRM) System Updates
Information from the Customer Relationship Management (CRM) System is relevant for the company to make business decisions. The problem is, our sales people, generally, are so busy that they often make this not on top of their priorities.
RPA can significantly help with automatic updates. It gathers intel from your prospects and transfers it to the appropriate fields on CRM.
6. Storing Customer Information
Storing information is one of the most dragging manual jobs, especially when dealing with thousands of data.
RPA helps store customer information to ensure that the data is easily accessible. The great thing about this is that you can sort and organize the information according to your desire.
With this, you can easily access information like birthdays, addresses, etc., for brand promotion. Collected data is also essential for analytics.
7. Financial Report Aggregation
RPA shows excellent use in the financial field. It enhances your business’ finances’ accuracy, accountability, and productivity. It automates the gathering and aggregating of financial data for the report that your business needs.
Automation of manual processes will cause transparency and accuracy in forecasting and reporting.
Start Your Automation Journey Now
Apparently, many companies are still doing manual processes. These processes are prone to errors and lead to employee and customer dissatisfaction.
With automation, we save time as well as costs. According to reports, RPA reduced repetitive tasks by almost 80%.
The listed things above are a lot, but you can start your journey with RPA with just one activity. It is time for you to evaluate your business, and see where automation can be used.
If you are looking for a partner to guide you through your automation journey, Yondu Inc. is here to provide you with great RPA tools.
To start, click here.